Privacy notice
Last updated 6 August 2026. This notice explains what we do with your personal information when you enquire, request a visualisation, or become a customer.
Who we are
DemandOS Ltd, trading as SprayStandard, is the data controller for the information described in this notice. We are not a specialist. We run the SprayStandard brand and pass each enquiry to a single vetted local spraying specialist for the customer’s area.
- Registered company number: 17351268
- Registered office: 26 North Parade, York, YO30 7AB
- ICO data protection registration: [SET: ICO registration number]
- Email: hello@spraystandard.co.uk
- Telephone: [SET: SprayStandard phone number]
What we collect
When you enquire or request a survey
Your name, postcode, email address and telephone number, together with the details you give us about the property: type, what you are looking to have sprayed, its current condition and your timescale. If you have used the visualiser, your product, colour, style and glass selections are attached to the enquiry.
When you use Design Before You Buy
A photograph of your home. The photograph is held in your own browser while you make your selections and is not transmitted to us unless and until you submit the enquiry form. If you leave without submitting, we never receive it.
What we do not collect
We do not hold your survey measurements, your order, your specification or your payments. Those sit with your specialist, because your contract for the work is with them, not with us.
When you visit the website
Essential storage that remembers your cookie choice and your visualiser selections. If — and only if — you accept analytics and advertising cookies, we also receive information about how you found the site and which pages you viewed. See our cookie notice.
Why we use it, and our lawful basis
| What we do | Lawful basis under UK GDPR |
|---|---|
| Respond to your enquiry and arrange a survey | Legitimate interests — responding to someone who has asked us to get in touch |
| Prepare your visualisation and quotation | Steps taken at your request before entering a contract |
| Pass your enquiry to one vetted specialist for your area | Legitimate interests, and the consent you give on the form |
| Keep accounting and tax records | Legal obligation |
| Handle complaints and disputes about the service | Legitimate interests — resolving problems and defending claims |
| Measure how our advertising performs | Consent, which you give through the cookie banner and can withdraw at any time |
| Send you marketing about our products | Consent, or the soft opt-in where you are an existing customer. Every message carries an unsubscribe link |
Who we share it with
We do not sell your data, and we do not pass your details to other companies for their own marketing.
We share it only where we need to:
- One vetted spraying specialist — the firm covering your postcode. We send your enquiry to a single specialist, never to several at once
- Our service providers: website hosting, form handling, email, SMS delivery and our enquiry records system
- Our professional advisers, and regulators or law enforcement where we are legally required to
Your specialist is a separate data controller
This is the part most people care about, so we will be plain about it. When we pass your enquiry to your matched specialist, they become a data controller in their own right. From that point they decide how they use your details to quote for and carry out your work, and they are responsible for that under their own privacy notice.
We remain responsible for everything up to and including that handover: what we collect, how we hold it, and the fact that it goes to one specialist rather than several. We do not sell enquiries, and we do not pass your details to other specialists, brokers or marketing lists.
If you would like to know which specialist received your enquiry, or you want them to delete your details, email us and we will tell you and pass the request on.
Where your data is held
Our records are held within the UK and the European Economic Area wherever possible. Some of our service providers, including our website analytics and advertising providers, are based in the United States. Where data is transferred outside the UK we rely on the UK International Data Transfer Addendum or the UK extension to the Standard Contractual Clauses, together with additional safeguards.
How long we keep it
| Record | Retention period |
|---|---|
| Enquiries that do not lead to an order | 24 months from your last contact with us |
| Photographs uploaded to the visualiser | Deleted with the enquiry record, or sooner on request |
| Records of which specialist received your enquiry | 6 years, in line with the limitation period |
| Accounting records | 6 years, as required by HMRC |
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal data we hold about you
- Have inaccurate data corrected
- Ask us to delete your data, where we have no continuing reason to hold it
- Ask us to restrict how we use it while a concern is resolved
- Object to us using it on the basis of legitimate interests
- Receive certain data in a portable format
- Withdraw consent at any time, where consent is the basis we rely on
To exercise any of these, email hello@spraystandard.co.uk. We will respond within one month. There is no charge.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this notice
If we change how we use your data we will update this page and change the date at the top. Where the change is significant we will tell customers directly.
Before this page goes live. This notice is drafted to reflect how the website and the enquiry process actually work, and the highlighted fields still need filling in. It has not been reviewed by a solicitor. Have yours read it alongside the terms, particularly the sharing and retention sections, before you spend money driving traffic here.